Frequently Asked Questions

Unable to update attendee Email There are instances where your attendee would like to change or update their registered email credentials to access your event.Admins may encounter an issue when updating an attendee's email due to system error.From admin panel > go to Attendees > click on Attendee's Name > Edit email and Update.A workaround...

What's New? Are you wondering how you can connect your event with a wider audience?LinkedIn Community Builder is a functionality that streamlines the connection between events and LinkedIn, forming a digital community. It enables event attendees to easily join the LinkedIn Event directly during the event registration process, promoting networking and discussions...

Virtual Booths In this article, you will learn how to access and manage your Virtual Booths. What is a Virtual Booth Setup Virtual Booth Add content to virtual booth Inviting Exhibitor Administrators and Representatives Categorising and grouping booths Settings Attendee View of Virtual BoothWhat is a Virtual Booth A virtual booth is...

Access and Customize App Features In this article, you will learn more about the customizing your features.  Accessing your App Features Activate Features Rearrange App Features Order Duplicate Feature Remove or Deactivate Feature Customize App Feature App Features can be customised to the organisation's preferences. Event admins can rename features, replace feature icon or duplicate...

Edit Attendee Information In this article, you will be able to learn how to manage your event attendees. The following are the areas you can manage on this page: Show/Hide Attendee fields Viewing and editing Attendees' details Attendees tab is where you view your list of event attendees from the admin panel. Attendees who complete...

What are Event Features? In this article, you will be able to learn about Event Features. What are Event Features (App)?Accessing your featuresRearranging your featuresAdding or removing features Customizing your featuresWhat are Event Features (App)? Event Features are useful tools that allows organisers to quickly build and adjust their event to their personalised liking. This module...

Add Event Administrators In this article, you will be able to learn how to add event adminsHow to add event adminHow to remove adminHow to add Exhibitor Administrators or Exhibitor RepresentativesHow to add screen moderatorsAn Event Collaborator is granted admin access to the event(s) they have been invited to by a Micepad administrator....

Live Streaming In this article you will learn more about live streaming Micepad Live Streaming Setup Live Stream Stream LatencyMicepad Live Streaming Micepad features live streaming solutions accessed directly from the Micepad App. Streaming live content to your audience lets them view it live over the internet and on a mobile device...

Import Event Template *This article is only relevant to administrators with creator access.In this article, we'll walk you through importing existing event templates from your organization on Micepad.  For existing Micepad users who have created past events, you can easily import, clone, or duplicate previous events. The new event will use the same event template...

Set up Automated Emails In this article, you will be able to learn how to manage Automated Emails: Accessing Automated Emails Setting up Automated Emails Automated Emails is a series of emails that requires participants to complete certain actions on the event website to trigger automated emails to be sent to their emails. Admins...

Create New Event *This article is only relevant to administrators with creator access. This article will walk you through creating a new event for your organization on the Micepad platform. Once you have confirmed with your account, the team will create an event space for your organization where you can start building your...

Forgot Your Email Forgot Email If you have forgotten your email address used to log into your account, please contact Micepad directly via the message icon on the bottom right of the screen and the team will assist with retrieving your login credentials. Note: Please provide us with your full name and organization details...

Activate Admin Account In this article, you will be able to learn how to Activate your Micepad Account. To proceed with building an event with Micepad, you would first need to activate your Micepad account.  How to Activate your Micepad Account Invitation Link Setup Account Login Account Verification CodeHow to Activate your Micepad Account...

Add Attendees In this article, you will be able to learn how to manage your Event Attendees Access Attendees Add Attendees manually Import Attendees List Create Attendee Groups Attendees Tab is where you will be able to view and manage the attendee module. After an Attendee completes their Ticket Registration/Purchase, their details...

Reset Password Reset PasswordIf you have forgotten your password, please follow the following steps to reset your password: On the login web page, click on Forgot password.  Key in your email address. An email will be sent to you to reset your password. Follow the instructions in the email to reset your...